KREUZER is already prepared for the caller Cruiser dialogue Marketing GmbH: the Meckenheimer outbound call centre acts actively on the new draft of the law of the Federal Government to the Telekommunikationsgesetz (TKG 2009), the beginning of this year takes effect. Thus, Cruiser shows its innovative spirit at the technical implementation as well as the personnel adjustments on the subject of caller to meet the legal requirements. “The new challenge for the call center is that of Outboundcalls Inbounds” and thus a new solution-oriented campaign management is required. To meet all customer needs, there are different concepts of services offered. 1 transfer a campaign-specific telephone number in the transfer of campaign-specific number there are two variants. The demand of a number can be transmitted from Cruiser or a free telephone number of the customer. When his recall on a campaign-individual greeting, the caller will led, which indicates only that the caller will be called again. 2.
transfer a campaign-specific telephone number with VoiceBox similar stops this in addition a VoiceBox as the pathway of the campaign-specific number to the outgoing message, the return caller can leave a message on the. Thus, a targeted recall by Cruiser is guaranteed. 3. establishment and transfer a service phone number a neutral service number offers the advantage of freely selectable routing. Thus callbacks can both CRUISERS and the contracting authority be accepted and edited what is especially in times of heavy utilization of benefits. However, the disadvantage is that no direct conclusions to hand draw the number on the caller leave.
4. full service offer also here is the number to be transferred freely. In this variant, the numbers will be accepted directly by a trained Inboundteam. Results in the advantage that the customer for the execution of this phone call took time and is thus much gesprachsbereiter. The packages are individually adapted according to the needs and possibilities of customers and carried out. Although 2009 had a transition period of six months after the adoption of the Act to the calling, Cruiser offers already professional solutions for its customers. Company: Kreuzer stands for competence in the field of outbound call center/telemarketing, market survey and sales outsourcing in the B2B (business to business). As a full service provider Cruiser project competences span from the company headquarters in London all international markets, country-specific and multilingual handled with the help of around 80 employees.