After initially quite euphoric expectations, which were then replaced by a more restrained approach, it seems to be Now increasingly to stabilize acceptance”Exagon – Managing Director Joachim Fremmer interprets the results. But he also clearly warns misperceptions of the lifecycle concept. In principle its usefulness in a simpler implementation of the projects and a better alignment of IT to the business may consist”, he explains. Could benefits include principle, that a more flexible mapping of corporate changes in the IT service management is possible. But that is the theory, because in practice, these goals of ITIL 3 would not help the user because the new rules and regulations is too inconsistent and especially no concrete answers as an integration of different lifecycles can be realized. You interact with each other”, problematizes Fremmer and shows: one must imagine the different lifecycles than gears, which are all part of an overall system. Changes on one gear not remain so without consequences for the other gears.” The “Consultant explain this with an example: If a software manufacturer decides not to support a particular application, the action of the user company is not limited to the software level, but the problems affect necessarily more levels.” ITIL 3 let Miss too many answers in this question but for the practitioner and is partly contradictory.

The lifecycle approach in itself is correct, but the path to it has weaknesses”, judge Fremmer. Exagon therefore methodological concepts has developed that eliminate these weaknesses the refresh version of the rulebook. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth.

The methods aimed in particular at three critical core activities: 1) the differentiated requirements analysis is a great attention. Companies are usually limited to a relatively coarse specification to determine discrepancies between the CRM software and her own needs later in the implementation. “Using the method xact.be.aware” the consulting company helping the Department and the IT recording and definition of professional, technical and commercial requirements. XACT.be.aware”allows a methodically structured implementation of requirement management phase-related templates and ready to use support. The support ranges from the creation of a specification and structured request catalogs scenarios for appropriate project process models. (2) the evaluation of the market carry out very systematically and comprehensively.

Often on the one hand, weaknesses in the evaluation of the market resulting from deficits in the Requirements analysis, but also from inaccurate and only briefly evaluated criteria and not professional call management. The xact4u methods for evaluating system be based on the results of the request management and analyze in the first step roughly a long list of potential product provider selected key criteria. The resulting candidate then undergo within the framework of a structured bidding management in an intensive examination based on detailed criteria on whose base is an objective recommendation for the most appropriate system provider. (3) look for weaknesses in the contractual agreements. There are many unclear rules to the scope, methodology, project organization and the commercial conditions that can negatively impact for users. The best practices xact4u rely on tried and tested templates for precise performance specification and delineation and provide assistance in the design of the commercial Framework, to minimize the economic risk for the customer. Beyond Barbra encountered in practice, while external consulting support is used increasingly for requirements analysis, software evaluation and bidding management that the companies here but to pay little attention to a solid industry expertise.

About xact4u strategy consulting AG the xact4u strategy consulting AG with headquarters in Karlsruhe, Vienna and Zurich focuses their services portfolio, in particular on consulting fields with paramount importance for business success. This includes in particular the development of the strategy, the IT customer management as well as the performance and organizational management.

Cybercriminals use Japan disaster for malware trap Schorndorf, March 30, 2011 the sysob distribution partner (www.sysob.com) M86 security warns of a new spam campaign that attracts users with topics about the current Japan disaster in the case. (Not to be confused with Boy Scouts of America!). Spammers use social media channels such as Twitter to spread. Contaminated links, which lead to a Web page with a hidden malicious JavScript, are posted here. Follow others, such as Children’s Defense Fund, and add to your knowledge base. Especially in companies, increasingly use the Twitter & co., this spam trap can cause easily considerable damage. The SecureBrowsing of free, based on the M86 secure Web Gateway URL scanner warns workers in advance if a link is infected. The current wave of spam is a large-scale campaign. So among other things Twitter messages are posted and linked to contaminated.

The spam mails or posts topics vary. without scruple, many messages focus however on the recent events in Japan. Following the said links, the user several processes are used: the website provides a malicious JavScript ensure that the PC with a botnet is infected. In addition, a fake anti-spyware software is automatically installed immediately surprised the user with a spyware alert. Reliable malware protection to preserve, offers for SME companies against such dangers M86 via the sysob distribution of IT its SMB Security Suite”for an effective anti-virus and malware protection. This is an IT security concept for companies with up to 500 users.

Anti-spam features on the State guarantee the real-time protection against known as well as unknown email and Web threats. Also, the users can see different antivirus modules can choose. M86 security’s security solutions are as appliances, software or software as a service (SaS) nationwide available. They include features such as URL filtering, Web 2.0 security, anti-malware, anti-virus, SSL inspection, data leakage prevention, content caching, application Control and protection against zero-day attacks. By means of a patented code analysis and behavior-based technologies, the products of data leakage and malware detect in real time.

About the underestimated importance of IT in companies in the 10th E-day of the Chamber of Commerce of Austria in the Vienna Hofburg uptime systems represented for the first time on the 6 March IT service provider. Like. Nikolaus Kimla, Managing Director of uptime and author of the industry primer the IT revolution”discussed in a panel of experts about the underestimated importance of IT in companies, those interested could consult on the uptime status. Total networked under the motto”took place yesterday in Vienna’s Hofburg Palace of the this year’s EDay of Austria’s Chamber of Commerce. Like. Nikolaus Kimla, GeschaNftsfuhrer uptime system solutions has become the experts on the topic of business models through networking”invited. Moderator Christian Rupp stressed that cutbacks in businesses in the wrong place is applied: IT budgets will be cut in times of crisis. Here a change in image must be created.” Nikolaus Kimla presented his industry work the IT revolution”and quoted one of his theses: IT intervenes in all areas and is the essential The heart of every company.

The fact that IT managers are still not on the boards sit, needs an urgent change.” Discussion partners of the uptime business leader on the podium were Dr. Peter A. Bruck, multimedia of State price representative of the BMWFJ, Bernhard Lehner, 123people.com, Dr. Christian Baumann, Austriapro, like. Martin Gamboa, Nokia and Albina Dulsner, Microsoft. positive balance draws on their first appearance at the industry gathering E-day uptime system solutions.

About uptime systemlosungen GmbH: Uptime systemlosungen GmbH is one of the leading Austrian IT-system and software houses. Since 1994, uptime successful companies at the strategic and operational management of IT accompanied: the IT strategy through to implementation. From the traditional services of a system House for Apple, Linux and Windows, customized software solution, up to powerful E-business solutions.

With the Office templates professional 2009 by zoneLINK is provided the user for any eventuality. Here an overview of the main program features: new: 250 recipes from 40 countries private and business contracts: lease, contract, employment contract, marriage contract and many more open themes preview function for Excel, PowerPoint, and Outlook templates sorted, 2,450 Excel templates 400 PowerPoint templates 1,100 Word templates 300 Outlook templates for users of Microsoft Office 97, 2000, 2002 (XP), 2003 and 2007, in addition to 6,000 clip art price: 9.99 Euro ISBN: 4260133814264 system requirements: Processor: Pentium or compatible 1 GHz memory: from 256 MB of RAM supported operating systems: Windows 98, Windows ME, Windows 2000 Professional, Windows XP, Windows Vista supported versions of Microsoft Office: Office 97, 2000, XP,. in 2003 and 2007 you want to try out zoneLINK Office templates professional 2009 itself? It’s simple: Ask for right now your personal review copy under. There is picture material: packing illustrations and screen shots of various sizes with captions, see press. For more information, see. zoneLINK label zoneLINK founded based in the Science City of Ulm/Donau, in 2007. zoneLINK is one of two new brands under which the HMH hamburger Medien Haus Vertriebs GmbH develops software and published.

Application software in the fields of productivity and utilities, security, and entertainment appears zoneLINK under the brand. The product portfolio includes software which brings direct benefits the user in everyday life, as meet also title, the current trends. zoneLINK acts as a global brand: in addition to the development and licensing of products, builds and markets zoneLINK consumer products for national and international markets in the retail and ESD area on. Press contact: PR agency Xpand21 Nadine Sufryd Dammtor.

New product versions of antivirus, Internet security and total security Holzwickede, March 13, 2009 the periods in which new viruses appear, are becoming ever shorter. BitDefender uses its heuristic detection method B-HAVE the risk that unknown pests are not recognized by the anti-virus software to counteract. This provides proactive protection against current attacks from the network with a special computer-inside-a-computer technology. BitDefender with its new product series of antivirus 2009, Internet Security 2009 and total security 2009 provides comprehensive protection for standalone PCs as well as for the SoHo and SMB area. The new versions are now available in three variants: single (1 PC), family (up to 3 PCs), and Small Business Edition (up to 5 PCs).

The B-HAVE technology is a heuristic detection techniques, which comes as additional component in addition to the comprehensive detection methods, such as, for example, signatures, in the BitDefender security solutions used. Through them, it is Security program capable of, even so-called zero Day threats”to combat effectively completely unknown and brand new pests. B HAVE stands for behavioral heuristic analyzer in virtual”environments. The technology creates a virtual system in which unknown software applications run. The behavior of the programs and files needed to verify after an installation or run without having the actual system damage can take.

The unknown is proving hazardous, the user will be notified promptly. With special procedures such as the emulation of Visual Basic environments, the BitDefender technology sets itself apart from competitors. The right solution for every type of user the new 2009 versions of the products of BitDefender Antivirus, Internet security and total security are now available in single -, family -, or Small Business Edition available. BitDfender will meet better the needs of its target groups. Combined proactive protection for PCs Advanced defense against Internet threats such as virus, spyware, hackers, spam and E-threats with minimal strain of on system resources. Single-user PCs can be protected from malware with the single Edition. The family Edition can secure up to three PCs, the small business addressed small business owners. The BitDefender security products are recommended for use on stand-alone PCs, the Soho, as well as for the SMB sector. About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products online are available in the press center.

DG-i is committed to open-source strategic focusing and demo scene event Cologne, 10.08.2011 – consultant DG-i – Dembach Goo occurs 2011 computer science as sponsor of evoke. DG-i supports traditional events of the demo scene. The demoscene is a global, non-commercial network of creative minds that created computer-generated music short film away from the usual mainstream events in interdisciplinary teams. -DG-i – Dembach Goo Informatik sponsored the demo scene Festival evoke 2011 in Cologne and instigates a cookout for all participants. Nieman Foundation is open to suggestions. Staff of DG i attend – such as in the last years – as organization volunteer the network event. “With the sponsorship of the 2011 evoke Dembach Goo continues the tradition of proprietary Informatics, support demoscene events”, explains Manon Goo, Managing Director of the DG-i. “In previous years it was revision, in which we have successfully supplied 800 participants with Wi-Fi about the breakpoint in Bingen in 2010 or in this year of the succession event.” This fit in with the strategy by Dembach Goo Informatik: the consulting firm opts for creative minds, creating individual solutions for individual customer requirements. the nonprofit Club Digitale Kultur e.V.

gets to the event evoke every year the creative of the scene to Cologne, where they present several days networks and the media to computer as expression and art form. Programmer, graphic designer and musician here show that computers are anything but boring and unkreativ: turn music videos without dancer, scenes, and cameras with special effects without stunt co-ordinator or fog machine. Equipped only with their computer and their creativity, they created all processes, effects, shading, and the soundtrack to the computer itself. The demoscene has created new forms of digital art: computer animated films with exciting with music and stunning effects. They are called demos, because they demonstrate the entire can of scene groups. (A valuable related resource: Boy Scouts of America).

The demos are handled in real-time, not just play so – differently than movies – but live on the computer calculated. The extreme is it demanded from modern computer hardware. The programming of demos is teamwork. For each area, there are specialists who bring their work into the complete works. Often come the individual group members from different countries. So, it is not uncommon, if the graphics of a demo comes from a German to a Sweden music and 3D effects by a Canadian. The evoke 2011 will take place in Cologne from August 12 to 14: 2011 company description DG i Dembach Goo Informatik provides IT consulting, project implementation, as well as the operation of applications and infrastructure. The portfolio ranges from the development of strategic ideas about their implementation to operation of customised solutions. This DG-i has in-depth industry and process knowledge in the financial services and E-commerce sector. Focus on DatCenter and network transformation of IT consulting, virtualization and efficiency strategically DG i concerning enterprise it. on open source software, on high-end hardware operated from well-known manufacturers. Focuses on high availability requirements, storage networks, virtualization, Web applications, and Betriebsautomatisierungs tools.

Grows quality monitoring telephone customer dialogue, social media weakens Tubingen, June 16, 2011 the awareness of the need to measure the quality of customer communications and to improve permanently, stretches in a growing number of companies. The almato GmbH comes to this conclusion. However, this development is currently mainly for telephone customer dialogue. According to a recent survey by the dpa subsidiary Newsaktuell and fact Kontor, it looks still quite poorly in terms of social media when it comes to systematic monitoring of communication. Almost 75 percent of the companies therefore fully waive the observation of social media. “” However the qualitative monitoring of social networks keep still about three-quarters of respondents for important “or even very important”. At every third companies surveyed at least free monitoring applications are used, to get at least a rough quantitative insight about the brand, products and services in the online world assesses and comments are. The study shows that quality monitoring is still in its infancy in the social networks.

But even if companies use tools, not only quantitatively, evaluating, for example, posts and tweets but also qualitatively, then still wondering how much dialogue here actually takes place and is measured. Communication via social media has very little with a genuine and timely dialogue in many cases together”, says Peter s. Hall, Managing Director of almato GmbH and expert for quality monitoring. Customer dialogue is still always mostly in real time the telephone contact between companies and customers. There are tools that allow in-depth qualitative monitoring, and which are also constantly growing in popularity. This is especially true in the contact center industry.” For example, the automatic recording and timely evaluating of the service calls provide contemporary quality monitoring systems for telephony.

The staff can initiate these processes even and thus better identify themselves. A random number generator is used, a maximum of objectivity is guaranteed. A system also creates the full integration of interactions with customers and evaluations of the behavior, then an optimal training effect. In addition, such solutions enable also a targeted, needs-based and customized distribution of information directly to the workplace. In addition, you ensure an up-to-date and consistent level of knowledge. Also modern coaching solutions allow the team leaders, perform daily personal coaching, without neglecting other tasks. Coaching staff in telephone customer service and quality monitoring systems are not new phenomena, but their connection and focusing on new factors is the key to highly qualified and motivated employees”, reports Peter s. Hall. Where in the past decisions have determined the main focus on the minimization of costs and resource needs was first class service by first class agents hardly possible. “Also was the sole measure of the number and duration of interactions in the customer service not meaningful and helped rarely makes sense to capture and increase customer service.” Integrated solutions on the other hand, the telephone quality monitoring and coaching connect, focus not only on numbers, but optimum results and developments. While play also quantitative elements, such as the number and the duration of customer interactions are a role, but they with other factors such as customer satisfaction and progress of the agents linked to obtain meaningful results.

Administrators receive notifications about the State of the cluster of Z1, which ensures the automatic synchronization of the Z1 systems involved in high-availability installations immediately more often and in more detail. The configuration and maintenance of the Z1 appliance management 1.2 were seized with the development of a graphical Web Admin interface. As of now, there are also software updates for the appliance operating system and Zertificon products be installed completely by the tried and true one-click”available in the admin interface for existing appliance customers. The Z1 appliance management software available these now for free upgrade. Short profile of Zertificon Solutions GmbH: the Zertificon Solutions GmbH is an IT-security-software company headquartered in Berlin. Since 1998 the focus on the security of electronic business processes over the Internet through server-based Encryption and electronic signature. The portfolio consists of the Z1 SecureMail family, which includes various solutions to protect of your complete E-Mail traffic by organizations of all sizes and industries.

The leading and award-winning products work according to international standards and characterized by easy operation and high efficiency. The specially developed software solution Z1 Backbone of trust, a central system for the review and the management of public keys and certificates, rounds off the supply fan. Including well-known organizations and companies from the sectors among the customers of Zertificon Solutions finance, automotive, health care, public sector, industry and retail as well as lawyers, accountant u.v.m. more information: Zertificon Solutions GmbH, Landsberger Allee 117 D-10407 Berlin contact: Dr. Burkhard Wiegel Director Tel.: + 49 (0) 30 59 00 300-0 fax: + 49 (0) 30 59 00 300-99 E-Mail: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Ulrike Peter senior PR consultant phone + 49 (26 61) 91 26 00 fax. + 49 (26 61) 91 26 029 E-Mail:

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